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What you need to know about FocalPrice [Copy the Link]

1#
read this post in you own language with Google Translate:
http://translate.google.com/translate?sl=auto&tl=es&js=n&prev=_t&hl=nl&ie=UTF-8&layout=2&eotf=1&u=http%3A%2F%2Fforums.focalprice.com%2Fshowtopic-44463.aspx&act=url

Why on earth would I buy at FocalPrice?

Well, my experience with FocalPrice (and other Chinese stores) is that FocalPrice ships items faster than other stores, usualy within 24Hrs. The after-sales services are also very fast and friendly, (better than some other stores where you have to wait two weeks before they'll answer you), although FocalPrice's assortment might me a bit smaller than other stores, I rather buy at FocalPrice than on any other Chinese store  

The forums:
Before posting: read the forum rules here and/or Zevri's (moderator) forum guide/FAQ here

The forum is a great place to ask questions, but remember that most people on the forum are customers.
If you have a question for a staff member, go to http://www.focalprice.com/membermessage If you think a product is a good buy, don't post it on the forum but write a review at the product page.
Never, I repeat, NEVER, post your e-mail address, phone number, credit card number, password, full name or things like that at the forum, EVERYONE can see your post. When you post a topic, make sure that you post it in the right category.

Remember that for most people at the forum, English isn't their native language. Try to keep your message in simple to understand English.
When you think a post should be deleted, you can use the 'Report' button at the bottom of the post or inform a moderator by sending a personal message (PM):



Do NOT use the Forum for advertising and/or posting links to other stores, it only gives the staff/moderators more work to delete such post.

Order:

When you want to order large quantities, please refer to WSdeal.com. WSdeal is the wholesale website from FocalPrice. Items may be cheaper there.

Notes: WSdeal and FocalPrice have the same SKU's. SKU's from FocalPrice will work on WSdeal and vice versa
- You can order just one item at WSdeal.com. - Some products that are not available anymore on FocalPrice might be available at WSdeal.com.

when you have questions about a product, post a topic on the forum or ask a staff member by clicking here, if you have a difficult question you can better ask a staff member, most people at the forum are customers.

Payment:

A payment with PayPal is highly recommended, it's secure, fast and easy. If you make a payment with your credit card the order is probably slowed down due   the verification process and a refund takes longer to process. If you don't have a PayPal account, you can make one free at https://www.paypal.com/


FAQ for PayPal: http://netforbeginners.about.com/od/ebay101/ss/paypal101.htm

Shipment:

Note: FocalPrice ships from Hong Kong. If the Item is in stock, it will probably shipped within 24 Hrs
If not, it can take up to a few months. If the item hasn't been shipped after about 10 days, you can ask for a refund here.

shipment options:

Registered Airmail China Post:
pros: tracking number, free (order over 20 USD)
cons: slow, tracking not very reliable

Unregistered Airmail China Post:
pros: free (order under 20 USD)
cons: no tracking number, slow

Registered Airmail Hong Kong Post:
pros: faster than China Airmail, tracking number
cons: still not very fast

Unregistered Airmail Hong Kong Post:
pros: faster than China Airmail
cons: no tracking number, still not very fast

EMS
pros: faster, more reliable
cons: shipping has to be payed afterwards, higher import duties

TNT, DHL, UPS, FedEx etc.
pros: very fast, very reliable
cons: expensive shipping, higher import duties

Tracking:

The tracking from China Post doesn't always work and isn't that reliable. It can take up to a week before your item is traceable. If the tracking website isn't available, track your item at 17track.net (English) or 17track.net (Chinese)

Receiving the product:

Remember: the shipping can take up to about two months with China Airmail. Normally Hong Kong post is a bit faster.

-sometimes you have to pay customs taxes, most of the time you pay for the VAT from your country and administration taxes. FocalPrice does not refund these taxes. You can find the costs at the website from your country's customs

-when you order a fa.ke / kirf / counter.feit product your order might can't enter your country. If this happens, the product will be destroyed or send back to FocalPrice and you can not get you money back.

after you have received your product:

If you like (or dislike) the product(s),
Write a review! That will help new customers. Do this at the product page, not at the forum.
If possible, make some photo's or a video about the product and post them with your review.
When you post a review you can earn some points, these points can be exchanged for coupons or gifts.

Broken/malfunctioning product:

remember: when you modify/open up your product, the warranty is void.
note: DOA means Dead On Arrival

what to do:
1. make sure that it's the product that is not working.
For example: if you have ordered a HDMI cable and you don't get an image on your TV, check the settings from the output device and the TV and make sure you
have connected everything properly.

2. have a question about the product?

the FocalPrice forum is a great place to start. Almost all posts get a quick response. Remember that most people at the forum are customers, If you have a difficult question you can better ask a staff member.
When the forum didn't gave an answer you can submit a message to a staff member by going to http://www.focalprice.com/membermessage

Note: before posting, first search on Google if you can find the answer there, if not, search the forum if there is already an topic about your problem.

3. When you want to return the broken product submit a RMA request. RMA means 'Return Merchandise Authorization' or return broken product.
Submit a RMA request here: http://www.focalprice.com/rmamessage

Item(s) not received:

When you did not receive your item after 8 weeks, ask for a resend here.

Refund:

If you want a refund or a replacement, go to: http://www.focalprice.com/rmamessage
with PayPal it can take up to 7 working days. When you didn't receive a PayPal and/or FocalPrice refund e-mail after more than 7 working days,
wait about 3 working days longer before sending a message to:http://www.focalprice.com/rmamessage  

The credit card refund system that FocalPrice uses is not very reliable. It can take up to 2 months until you get your money back. If you want your money back fast, contact your credit card company. PayPal is highly recommended for payments.

Want to know more?

http://www.focalprice.com/helpinfo?currentCategoryID=14
http://www.focalprice.com/help
last editdd1234321 edited on 2012-09-20 07:40:50
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2#

you should replace idiot word. for some people it may be too strong

maybe "Dumies guide for Focal Price" or similar
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3#

Reply 2# leo_arg post

edited,suggestions are welcome.
last editdd1234321 edited on 2012-06-17 03:21:38
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4#

will make it a post it.
edit

I have not moderator privileges on this subforum.
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5#

I do, and now it is stickied.
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6#

Reply 5# Zevri post

Thnx,BTW, Do you have a new picture?
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7#

Reply 5# Zevri post


thanks
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8#

No problem, and yep I do have a new picture, my old one was from Borderlands. This one is a rendition of the mad hatter.
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9#

[guide updated]
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10#

[updated] and [updated] again
last editdd1234321 edited on 2012-07-25 03:04:24
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