• All Categories
Quick Search
Points & Coupons RSS

need help, i am confuse [Copy the Link]

1#
hello!i really need more help with points and coupons things. in fact i don't know how to use my points to have a coupon. how does it work? i don't even know how to read the points and there use...by the way, what is FAA?
thank you for help!
Top
2#

Reply 1# Colbie777 post

FAA is the sum of all paid orders for Focal clients onFocalprice.com. For different Focal client ID levels, there are differentFocal Points calculation methods. Focal Points can be exchanged for couponsunder My Points in My Account.

                                                                                                

ID Level

Focal Points Calculation Method

Member Benefits

Pre-VIP

1 USD=1 Point

1. Regular notifications (does not contradict with email subscription);

2. Routine messages, live help and mail processing;

3. RMA handling & technical support;

VIP Preliminary

1 USD=1 Points

4. Assistance under emergency situations;

5. General order tracking;

6. Handling of new product requests.

VIP Medium

1 USD=1 Points

1. Regular notifications (does not contradict with email subscription);

2. Routine messages, live help and mail processing;

3. RMA handling & technical support;

VIP Advanced

1 USD=1  Points

4. Assistance under emergency situations;

5. General order tracking;

6. Handling of new product requests;

VIP Silver

1 USD=1 Points

7. Dedicated service windows;

8. Faster messaging, RMA or mail processing;

VIP Gold

1 USD=1 Points

9. Priority and preference in shipping;

10. Festival coupons and promotions (2+ chances per year).

VIP Platinum

1 USD=1 Points

1. Regular notifications (does not contradict with email subscription);

2. Routine messages, live help and mail processing;

3. RMA handling & technical support;

4. Assistance under emergency situations;

5. General order tracking;

6. Handling of new product requests;

VIP Diamond

1 USD=1 Points

7. One-on-one service;

8. Faster messaging, RMA or mail processing;

9. Top priority and preference in shipping;

10. Festival coupons and promotions (5+ chances per year);

11. 10+ hours of service access via MSN (business hours);

12. 8+ hours of daily telephone service (business hours);

13. Possible festival gifts & surprises.

Top
3#

thank

Reply 2# Haixia_wu post

thank you very much, you are very helpfull
Top
4#

Reply 3# Colbie777 post

Glad it helps.
Top